Terms & Conditions
Please read the following terms and conditions of use carefully before using this website.
All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Mason & Sons Limited. The collective work includes works that are licensed to Mason & Sons Limited. Copyright 2003, Mason & Sons Limited ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Mason & Sons Limited or purchasing Mason & Sons Limited products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Mason & Sons Limited or to purchase Mason & Sons Limited products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Mason & Sons Limited. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
All trademarks, service marks and trade names of Mason & Sons Limited used in the site are trademarks or registered trademarks of Mason & Sons Limited.
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Mason & Sons Limited disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Mason & Sons Limited does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Mason & Sons Limited does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
Mason & Sons Limited shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Mason & Sons Limited has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
At the time of purchase “pre-order” products will be charged in full. We expect to ship "pre-order" products within 3-4 weeks from the time of purchase. If after 4 weeks we are unable to supply "pre-order" products to you, we will make contact to advise you of further information or organise a full refund to your original method of payment.
In the event that a Mason & Sons Limited product is mistakenly listed at an incorrect price, Mason & Sons Limited reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Mason & Sons Limited reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Mason & Sons Limited shall issue a credit to your credit card account in the amount of the incorrect price.
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Mason & Sons Limited without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
Mason & Sons Limited may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Mason & Sons Limited.
Your use of this site shall be governed in all respects by the laws of the United Kingdon, without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Mason & Sons Limited products) shall be in courts located in the United Kingdom. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Mason & Sons Limited products) must be commenced within one (1) year after the claim or cause of action arises. Mason & Sons Limited's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Mason & Sons Limited may assign its rights and duties under this Agreement to any party at any time without notice to you.
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Mason & Sons Limited or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organisation.
Mason & Sons Limited does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Mason & Sons Limited is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Mason & Sons Limited reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Mason & Sons Limited in its sole discretion.
You agree to indemnify, defend, and hold harmless Mason & Sons Limited, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
In an attempt to provide increased value to our visitors, Mason & Sons Limited may link to sites operated by third parties. However, even if the third party is affiliated with Mason & Sons Limited, Mason & Sons Limited has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Mason & Sons Limited. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Mason & Sons Limited seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).
We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.
When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.
We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.
Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.
We do not store credit card details or share information with third parties.
For further details, please see the ‘about Hotjar’ section of Hotjar’s support site.
We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
To personalise your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
To allow us to better service you in responding to your customer service requests.
To quickly process your transactions.
To administer a contest, promotion, survey or other site feature.
If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.
We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include Mason & Sons Limited. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
To modify your e-mail subscriptions, please let us know by modifying your preferences in the "My Account" section. Please note that due to email production schedules you may receive any emails already in production.
To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.
In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).
We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.
Shipping & Returns
All UK orders are shipped via DPD or DHL. Next day delivery can also be selected upon checkout.
All EU orders are shipped via DHL priority services, usually these are a next day service. Please contact us for confirmation prior to ordering.
If you would like to return or exchange your item(s), please click here and email us indicating whether you would like an exchange or a refund.
Postage charges for returning goods are your responsibility; we strongly recommend you ask for a proof of postage in case the parcel goes missing on its way back to us. For your records, please retain your shipping documentation and tracking number until the refund or exchange is complete.
Any returned items must be in their original condition, unused and with their original packaging, with all labels and garment tags still attached within 30 days of receipt of your goods.
When shipping, please ensure that the parcel and any paperwork attached to it are marked as ‘returned goods’. This will avoid your parcel being held by local customs and possibly incurring duties which we do not pay and therefore, may result in the package being returned to you.
Goods may be taken out of the packaging to assess fit or suitability, but the packaging must not be thrown away as it will need to be returned with your goods for them to be eligible for exchange.
Any goods that have been personalised cannot be returned or exchanged. Underwear and swimwear may be tried on to assess fit and suitability over underwear.
Refunds will be made for the original purchase amount against the original form of tender.
None of the above terms or conditions affects your statutory rights or your rights under the Consumer Protection (Distance Selling) Regulations 2000 when goods are faulty or incorrectly supplied.
Customers within the UK will be charged VAT at 20% which is included in the price at checkout.
For customers in the European Union, we now deliver all goods with any duties or import VAT already paid. The checkout price is the final price customers in the EU pay, which will result in orders not being held in customs. Please note, in rare instances, random inspections can occur at customs. Orders will be dispatched with DHL. We are in continual communication with couriers to ensure as quick and efficient deliveries as possible.